{"id":215,"date":"2015-01-22T20:00:28","date_gmt":"2015-01-22T18:00:28","guid":{"rendered":"https:\/\/www.innercoaching.co.za\/talkpossibility\/?p=215"},"modified":"2025-02-05T18:06:39","modified_gmt":"2025-02-05T16:06:39","slug":"how-to-handle-a-crisis-with-alan-hilburg-ep-123","status":"publish","type":"post","link":"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/","title":{"rendered":"How to handle a crisis, with Alan Hilburg :  Ep 123"},"content":{"rendered":"<p><a href=\"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-content\/uploads\/2015\/01\/crisis-management.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter\" src=\"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-content\/uploads\/2015\/01\/crisis-management.jpg\" alt=\"How to handle a crisis\" width=\"400\" height=\"299\" \/><\/a><\/p>\n<p>What is possible in a crisis? \u00a0How do we handle a crisis?<\/p>\n<p>Alan Hilburg says that crises are opportunities, and we should enjoy them as they are learning experiences like non other. \u00a0They teach us about trust, values and communication.<\/p>\n<p>Telana asks Alan what he has learnt from helping big corporate organisations deal with their disasters, that we can apply in our personal\u00a0lives and relationships with loved ones.<\/p>\n<h2>About\u00a0Alan Hilburg<\/h2>\n<p><a href=\"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-content\/uploads\/2015\/01\/Alan-Hilburg.jpg\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-content\/uploads\/2015\/01\/Alan-Hilburg.jpg\" alt=\"Alan Hilburg shares how to handle a crisis\" width=\"215\" height=\"205\" align=\"right\" \/><\/a>Alan Hilburg, President and CEO of Hilburg Associates, \u00a0is a widely recognized as a world class problem-solver in brand survival and reputational endurance.\u00a0 He is a confidant and advisor to a range of senior luminaries around the world including country presidents, university chancellors, CEOs, leading entrepreneurs, sports and entertainment celebrities and religious leaders.<\/p>\n<p>The London Times called Alan, &#8220;<em>one of the world&#8217;s leading brand architects<\/em>.&#8221;\u00a0 Advertising Age said of Alan, &#8220;<em>he brings a new horizon to the emotional branding narrative<\/em>.&#8221;\u00a0 The Los Angeles Times wrote, &#8220;<em>Hilburg is the first person a CEO should call when their brand is under attack<\/em>.&#8221;<\/p>\n<p>Alan is credited for creating and managing three of the top ten brand campaigns of the 20th century including, Wendy&#8217;s &#8220;<em>Where&#8217;s the Beef?<\/em>&#8220;;\u00a0 GE&#8217;s &#8220;<em>Bring Good Things to Life<\/em>&#8220;; and creating the AT&amp;T <em>Olympic Torch Run<\/em>.\u00a0 Additionally, he led the brand strategy and marketing teams for Johnson Wax, Gillette, National Geographic, the National Basketball Association, Four Season Hotels, Micron, H-P and numerous other global brands.<\/p>\n<p>As a pioneer in crisis resolution and brand protection he led the Johnson &amp; Johnson team in the textbook management of the Tylenol crisis.\u00a0 He has advised on most of the critical crises of the past 30 years.<\/p>\n<p>He has co-authored two <em>New York Times<\/em> best sellers on leadership including &#8220;<em>Russell Rules&#8230;Eleven Lessons on Leadership from the Greatest Winner of the Twentieth Century<\/em>,&#8221; and\u00a0 W.F. Rockwell, Jr.&#8217;s bestseller, &#8220;<em>Twelve Hats of a Corporate President<\/em>.\u201d\u00a0 \u00a0As a thought-leader, his OP-ED pieces have appeared in the <em>New York Times, Wall Street Journal, Boston Globe, Los Angeles Times, Washington Post and Financial Times<\/em>.<\/p>\n<p>Alan has won an Academy Award nomination for Living Planet, the U.S.&#8217;s first environmental film and the second IMAX movie made.\u00a0 He has also won five Emmy&#8217;s for tv productions.\u00a0 In collaboration with <em>Fortune<\/em> magazine, Alan created the <em>Business Hall of Fame<\/em> and co-developed the <em>America\u2019s Most Admired Companies <\/em>program.<\/p>\n<p>He has offices in the U.S., Europe and South Africa.<\/p>\n<h2>Contact and Info<\/h2>\n<p>Website: <a title=\"Hilburg Associates\" href=\"http:\/\/www.hilburgassociates.com\" target=\"_blank\" rel=\"noopener\">www.hilburgassociates.com<\/a><br \/>\nEmail: alan at hilburgassociates\u00a0dot com<br \/>\nCell U.S.: 1.703.615.3621<br \/>\nCell South Africa: +27.(0)59.055.2909<\/p>\n<h2>Podcasts<\/h2>\n<h3>Audio:<\/h3>\n<div class=\"powerpress_player\" id=\"powerpress_player_3119\"><!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-215-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"http:\/\/traffic.libsyn.com\/talkpossibility\/Alan-Hilburg-Crisis-E123.mp3?_=1\" \/><a href=\"http:\/\/traffic.libsyn.com\/talkpossibility\/Alan-Hilburg-Crisis-E123.mp3\">http:\/\/traffic.libsyn.com\/talkpossibility\/Alan-Hilburg-Crisis-E123.mp3<\/a><\/audio><\/div><p class=\"powerpress_links powerpress_links_mp3\" style=\"margin-bottom: 1px !important;\">Podcast: <a href=\"http:\/\/traffic.libsyn.com\/talkpossibility\/Alan-Hilburg-Crisis-E123.mp3\" class=\"powerpress_link_pinw\" target=\"_blank\" title=\"Play in new window\" onclick=\"return powerpress_pinw('https:\/\/www.innercoaching.co.za\/talkpossibility\/?powerpress_pinw=215-podcast');\" rel=\"nofollow\">Play in new window<\/a> | <a href=\"http:\/\/traffic.libsyn.com\/talkpossibility\/Alan-Hilburg-Crisis-E123.mp3\" class=\"powerpress_link_d\" title=\"Download\" rel=\"nofollow\" download=\"Alan-Hilburg-Crisis-E123.mp3\">Download<\/a> (Duration: 39:38 &#8212; 18.1MB)<\/p><p class=\"powerpress_links powerpress_subscribe_links\">Subscribe: <a href=\"https:\/\/www.innercoaching.co.za\/talkpossibility\/feed\/podcast\/\" class=\"powerpress_link_subscribe powerpress_link_subscribe_rss\" target=\"_blank\" title=\"Subscribe via RSS\" rel=\"nofollow\">RSS<\/a><\/p>\n<h3>Video:<\/h3>\n<p><iframe loading=\"lazy\" style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?href=https%3A%2F%2Fwww.facebook.com%2FLetsTalkPossibility%2Fvideos%2F1666336833451212%2F&amp;show_text=0&amp;width=560\" width=\"560\" height=\"314\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>Bibliography<\/h2>\n<ul>\n<li><a href=\"http:\/\/www.biznews.com\/thought-leaders\/2013\/11\/15\/five-key-lessons-from-tylenol-crisis\/\">http:\/\/www.biznews.com\/thought-leaders\/2013\/11\/15\/five-key-lessons-from-tylenol-crisis\/<\/a><\/li>\n<li><a href=\"http:\/\/www.biznews.com\/thought-leaders\/2014\/02\/11\/reputation-challenges-hilburgs-five-essential-lessons-in-crisis-management\/\">http:\/\/www.biznews.com\/thought-leaders\/2014\/02\/11\/reputation-challenges-hilburgs-five-essential-lessons-in-crisis-management\/<\/a><\/li>\n<li><a href=\"http:\/\/oursocialtimes.com\/being-prepared-for-a-social-media-crisis\/\">http:\/\/oursocialtimes.com\/being-prepared-for-a-social-media-crisis\/<\/a><\/li>\n<li><a href=\"http:\/\/oursocialtimes.com\/how-to-respond-to-a-social-media-crisis\/\">http:\/\/oursocialtimes.com\/how-to-respond-to-a-social-media-crisis\/<\/a><\/li>\n<li><a href=\"http:\/\/www.forbes.com\/pictures\/efkk45jhmk\/how-to-handle-a-personal-crisis-at-work-2\/\">http:\/\/www.forbes.com\/pictures\/efkk45jhmk\/how-to-handle-a-personal-crisis-at-work-2\/<\/a><\/li>\n<li><a href=\"http:\/\/www.inc.com\/erik-sherman\/how-to-handle-a-disaster-not-just-the-pr-fallout.html\">http:\/\/www.inc.com\/erik-sherman\/how-to-handle-a-disaster-not-just-the-pr-fallout.html<\/a><\/li>\n<li><a href=\"http:\/\/en.wikipedia.org\/wiki\/Crisis_management\">http:\/\/en.wikipedia.org\/wiki\/Crisis_management<\/a><\/li>\n<li><a href=\"http:\/\/www.webmd.com\/balance\/features\/crisis-how-would-you-respond\">http:\/\/www.webmd.com\/balance\/features\/crisis-how-would-you-respond<\/a><\/li>\n<\/ul>\n<p>(Images courtesy of renjith krishnan and winnond \/ <a href=\"http:\/\/www.freedigitalphotos.net\" target=\"_blank\" rel=\"noopener\">FreeDigitalPhotos.net<\/a>)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is possible in a crisis? \u00a0How do we handle a crisis? Alan Hilburg says that crises are opportunities, and we should enjoy them as they are learning experiences like non other. \u00a0They teach us about trust, values and communication. Telana asks Alan what he has learnt from helping big corporate organisations deal with their [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":216,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33,32,10,27,5],"tags":[69,70,73,66,75,67,68,71,72],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to handle a crisis<\/title>\n<meta name=\"description\" content=\"Alan Hilburg shares with Telana Simpson about how to handle a crisis in business, and in our personal lives\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to handle a crisis\" \/>\n<meta property=\"og:description\" content=\"Alan Hilburg shares with Telana Simpson about how to handle a crisis in business, and in our personal lives\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/\" \/>\n<meta property=\"og:site_name\" content=\"Let&#039;s Talk Possibility\" \/>\n<meta property=\"article:published_time\" content=\"2015-01-22T18:00:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-05T16:06:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-content\/uploads\/2015\/01\/How-to-handle-a-crisis.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"266\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Telana\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Telana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/\",\"url\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/\",\"name\":\"How to handle a crisis\",\"isPartOf\":{\"@id\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/#website\"},\"datePublished\":\"2015-01-22T18:00:28+00:00\",\"dateModified\":\"2025-02-05T16:06:39+00:00\",\"author\":{\"@id\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/#\/schema\/person\/7fb6d4e8faa4f2cb83503aebc6f45489\"},\"description\":\"Alan Hilburg shares with Telana Simpson about how to handle a crisis in business, and in our personal lives\",\"breadcrumb\":{\"@id\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to handle a crisis, with Alan Hilburg : Ep 123\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/#website\",\"url\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/\",\"name\":\"Let&#039;s Talk Possibility\",\"description\":\"Exploring what&#039;s possible\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/#\/schema\/person\/7fb6d4e8faa4f2cb83503aebc6f45489\",\"name\":\"Telana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e03ff87cdb6ded94a230bb4e2c506635?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e03ff87cdb6ded94a230bb4e2c506635?s=96&d=mm&r=g\",\"caption\":\"Telana\"},\"url\":\"https:\/\/www.innercoaching.co.za\/talkpossibility\/author\/telana\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to handle a crisis","description":"Alan Hilburg shares with Telana Simpson about how to handle a crisis in business, and in our personal lives","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/","og_locale":"en_US","og_type":"article","og_title":"How to handle a crisis","og_description":"Alan Hilburg shares with Telana Simpson about how to handle a crisis in business, and in our personal lives","og_url":"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/","og_site_name":"Let&#039;s Talk Possibility","article_published_time":"2015-01-22T18:00:28+00:00","article_modified_time":"2025-02-05T16:06:39+00:00","og_image":[{"width":400,"height":266,"url":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-content\/uploads\/2015\/01\/How-to-handle-a-crisis.jpg","type":"image\/jpeg"}],"author":"Telana","twitter_misc":{"Written by":"Telana","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/","url":"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/","name":"How to handle a crisis","isPartOf":{"@id":"https:\/\/www.innercoaching.co.za\/talkpossibility\/#website"},"datePublished":"2015-01-22T18:00:28+00:00","dateModified":"2025-02-05T16:06:39+00:00","author":{"@id":"https:\/\/www.innercoaching.co.za\/talkpossibility\/#\/schema\/person\/7fb6d4e8faa4f2cb83503aebc6f45489"},"description":"Alan Hilburg shares with Telana Simpson about how to handle a crisis in business, and in our personal lives","breadcrumb":{"@id":"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.innercoaching.co.za\/talkpossibility\/how-to-handle-a-crisis-with-alan-hilburg-ep-123\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.innercoaching.co.za\/talkpossibility\/"},{"@type":"ListItem","position":2,"name":"How to handle a crisis, with Alan Hilburg : Ep 123"}]},{"@type":"WebSite","@id":"https:\/\/www.innercoaching.co.za\/talkpossibility\/#website","url":"https:\/\/www.innercoaching.co.za\/talkpossibility\/","name":"Let&#039;s Talk Possibility","description":"Exploring what&#039;s possible","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.innercoaching.co.za\/talkpossibility\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.innercoaching.co.za\/talkpossibility\/#\/schema\/person\/7fb6d4e8faa4f2cb83503aebc6f45489","name":"Telana","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.innercoaching.co.za\/talkpossibility\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e03ff87cdb6ded94a230bb4e2c506635?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e03ff87cdb6ded94a230bb4e2c506635?s=96&d=mm&r=g","caption":"Telana"},"url":"https:\/\/www.innercoaching.co.za\/talkpossibility\/author\/telana\/"}]}},"_links":{"self":[{"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/posts\/215"}],"collection":[{"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/comments?post=215"}],"version-history":[{"count":14,"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/posts\/215\/revisions"}],"predecessor-version":[{"id":703,"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/posts\/215\/revisions\/703"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/media\/216"}],"wp:attachment":[{"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/media?parent=215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/categories?post=215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.innercoaching.co.za\/talkpossibility\/wp-json\/wp\/v2\/tags?post=215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}