Effective May 25, 2018, Updated July 26, 2021.
1. What information do we collect?
We collect information from you when you register on our Sites, place an order, subscribe to our mailing list or fill out a form. When you enroll as a subscriber or student (“learner”) on our sites or related courses, as part of the enrolling process, as appropriate, we collect the personal information you give us such as your name, email address, mailing address, phone number or credit card information.
You may, however, visit our sites anonymously.
When you visit the Sites, we also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Sites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Sites, and information about how you interact with the Sites. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Sites, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Sites.
2. What do we do with your information?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs.)
- To improve our websites
(we continually strive to improve our website offerings based on the information and feedback we receive from you.)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs.)
- To process transactions
(We use the order Information that we collect generally to screen our orders for potential risk or fraud; and fulfil any orders placed through the Sites, including processing your payment information, arranging for shipping/access to courses, and providing you with invoices and/or order confirmations.)
- To send periodic emails
(The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. It is also used for email marketing, where we may send you emails about our sites and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.)
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Sites (for example, by generating analytics about how our customers browse and interact with the Sites, and to assess the success of our marketing and advertising campaigns).
3. How do you get my consent?
When you provide us with personal information to become a subscriber or learner on our sites, make a purchase, or participate in a course, you imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason than already mentioned above, like specific marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by using the unsubscribe instructions at the bottom of emails, or cancelling your membership subscription, or contacting us at the contact details below.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our websites, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Some of our course site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to sell our product/services to you.
Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.
If you make a purchase on our sites, we use a third party payment processor such as Payfast or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.
For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/terms-of-service/ or Privacy Statement here https://www.thinkific.com/resources/privacy-policy/.
6. Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. For example, we use Thinkific to power our online training store–you can read more about how Thinkific uses your Personal Information here: https://www.thinkific.com/resources/privacy-policy/.
And we use PayFast and PayPal to process payments – read more about how PayFast uses your Personal Information here: https://www.payfast.co.za/privacy-policy/ and for PayPal here: https://www.paypal.com/za/webapps/mpp/ua/privacy-full .
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in South Africa and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.
We use WhatsApp messages and might use the broadcast or group functionality to share useful information related to our Site, Courses or products, events and happenings. If you join a group or use Whatsapp, read more about how WhatsApp uses your Personal Information here: https://www.whatsapp.com/legal/ and specifically here: https://www.whatsapp.com/legal/privacy-policy
Occasionally, at our discretion, we may include or offer third party products or services on our websites. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. When you click on links on our sites or on our course site on Thinkific, they may direct you away from our sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Nonetheless, we seek to protect the integrity of our sites and welcome any feedback about these sites.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
All transactions are processed through a gateway provider and are not stored or processed on our servers. If you provide us with your credit card information (for example through Thinkific or Bravery School), the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we endeavour to follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our websites. Cookies may also be used to customize our websites content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.
You can opt-out of:
* Google here: https://www.google.com/settings/ads/anonymous
* Google Analytics here: https://tools.google.com/dlpage/gaoptout
*You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
* Facebook here: https://www.facebook.com/settings/?tab=ads
* Bing here: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
* Twitter here: – https://twitter.com/settings/personalization
* Instagram here: https://help.instagram.com/173081309564229?helpref=search&sr=1&query=ads
For more information about targeted or behavioral advertising, please visit the Network Advertising Initiative’s (“NAI”) educational page https://www.networkadvertising.org/understanding-online-advertising.
* Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page : http://optout.aboutads.info/
To assist with sending you the requested information, we use Flodesk to collect and store your email address.
- We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
- Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Web Analysis Tools
We may use web analysis tools that are built into the Inner Coaching websites to measure and collect anonymous session information.
Including if you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to South Africa, Canada and the United States.
When you place an order through the Sites, we will maintain your Order Information for our records unless and until you ask us to delete this information.
8. Age of Consent
By using these sites, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.
We do not specifically market to children under the age of 13 years old.
9. Your Consent
If our sites or courses are acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org or by mail at PO Box 70082, Bryanston, 2021, South Africa.